Thousands of Reviews.
Zero Actionable Insights.
We transform thousands of guest reviews into reports with metrics, diagnostics, and strategic recommendations.
The Data Is There. The Insights Aren't.
Scattered Data
Thousands of online reviews containing valuable information. No time or tools to extract insights.
Hidden Signals
Guest frustrations hidden in positive reviews. High scores that mask real operational problems.
Reactive, Not Strategic
Fixing problems after the damage is done. No predictive vision to anticipate trends and opportunities.
Introducing Hedonic Intelligence
We collect reviews from multiple platforms, process each one with advanced AI, and deliver ready-to-use reports with diagnostics and clear priorities.
Consolidated Data
Reviews from multiple global platforms — aggregated and unified automatically.
AI Analysis
Each review analysed for sentiment, emotion, friction, loyalty signals, staff mentions, and competitive references.
Actionable Insights
Consulting-ready reports with metrics, benchmarks and strategic recommendations.
Indicators That Matter
Exclusive metrics developed to reveal the true state of your guest experience.
Guest Sentiment Index
Percentage of guests who are genuine promoters of your brand — beyond superficial scores.
Net Loyalty Score
Promoters minus detractors — the real indicator of loyalty and future recommendation.
Friction Detection
Automatic identification of operational friction points — before they impact reviews.
Revenue per m²
Revenue per Available Square Meter — compare space efficiency across rooms and competitors.
Competitive Position Index
Where you stand in the market in terms of price-quality versus direct competitors.
Aspect-Based Analysis
Detailed sentiment by category: Staff, Room, Location, F&B, Amenities.
LWH Analytics
We transform guest data into competitive advantage for luxury hotels.
We combine luxury hospitality expertise with advanced data science. Our platform was born from the need to go beyond superficial metrics.
We work with premium properties in the Douro Valley and beyond, helping managers make decisions based on real evidence.
Hotels Analyzed
AI Layers
Ready To Discover What Your Guests Really Say?
Get in touch for a personalized analysis of your hotel or portfolio.
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Location
Porto, Portugal
Response Time
We respond within 24 hours