A rating tells you how the stay went. The Index tells you whether they’re coming back — the one measure the industry calls the only one that matters, and the one nobody publishes. We read it from the guests’ own public words.
Every other hotel ranking takes submissions, fees, and a nudge from a good PR team. This one is read from the public reviews your guests already wrote — so there is nothing to enter, no one to wine and dine, and no way to game it. It is published whether a property pays or not. Independence isn’t a feature of the Index; it’s the whole point of it.
117 hotels across six countries, 259,113 guest reviews, 2003–2026. The first published read on the axis a star rating can’t reach: whether guests come back.
The Index reads from public reviews, so any property can be measured — no sign-up, no data to send. Tell us the property and it joins the next read. You can’t buy a result; you can only earn one.
The same read runs on a single asset you own, an operator you’re reviewing, an acquisition target, or a competitor — a finished analysis for the seat the star rating never served.
The metric, the method, and the cohort figures are open to cite. When the industry argues about loyalty, it can argue from one published source.
Hedonic Intelligence reads public hotel reviews for what guests actually experienced — and whether they’ll be back — and delivers it as a single decision-grade brief. The Index is the public face of that read.
Public reviews only — no operator data, no PMS, no guest PII. Edition figures computed per review, sample-size gated, point-in-time. A read on a named property is the paid engagement.