Thousands of Reviews.
Zero Actionable Insights.
We transform thousands of guest reviews into reports with metrics, diagnostics, and strategic recommendations.
The Data Is There. The Insights Aren't.
Scattered Data
Thousands of online reviews containing valuable information. No time or tools to extract insights.
Hidden Signals
Guest frustrations hidden in positive reviews. High scores that mask real operational problems.
Surface-Level, Not Deep
Traditional tools stay on the surface — averages, scores, generic dashboards. The most valuable signals remain buried in guest language.
Introducing Hedonic Intelligence
We collect reviews from multiple platforms, process each one with advanced AI, and deliver ready-to-use reports with diagnostics and clear priorities.
Consolidated Data
Reviews from multiple global platforms — aggregated and unified automatically.
AI Analysis
Each review analysed for sentiment, emotion, friction, loyalty signals, staff mentions, and competitive references.
Actionable Insights
Consulting-ready reports with metrics, benchmarks and strategic recommendations.
Indicators That Matter
Exclusive metrics developed to reveal the true state of your guest experience.
Guest Sentiment Index
Percentage of guests who are genuine promoters of your brand — beyond superficial scores.
Net Loyalty Score
Promoters minus detractors — the real indicator of loyalty and future recommendation.
Friction Detection
Identifies operational friction points that conventional analysis cannot detect — extracted directly from guest language.
Revenue per m²
Revenue per Available Square Meter — measure profit per square meter and optimise the return on every space in your asset.
Competitive Position Index
Where you stand in the market in terms of price-quality versus direct competitors.
Aspect-Based Analysis
Detailed sentiment by category: Staff, Room, Location, F&B, Amenities.
Every Decision-Maker.
Their Metric.
Intelligence designed to answer the questions each decision profile asks every day.
General Manager
"Where is my operation failing today?"
The Friction Index reveals operational failure points hidden in your reviews — specific signals that conventional tools simply cannot detect.
Asset Manager
"Is my asset's reputation appreciating?"
The Net Loyalty Score measures real guest loyalty with a depth that goes beyond any public rating — cross-referenced with your regional comp-set.
Revenue Manager
"Is my rate aligned with perceived quality?"
The Competitive Position Index shows where you stand on price-quality versus direct competitors.
Marketing Director
"What narrative should our next campaign use?"
Automatic praise extraction generates ready-to-use snippets for social media and campaigns.
Property Investor
"Am I maximising profit per square meter?"
RevPAM compares revenue per m² across rooms and competitors — optimising the return on every meter of the asset.
LWH Analytics
We transform guest data into competitive advantage for luxury hotels.
We combine luxury hospitality expertise with advanced data science. Our platform was born from the need to go beyond superficial metrics.
We work with premium properties in the Douro Valley and beyond, helping managers make decisions based on real evidence.
Hotels Analyzed
AI Layers
Global Platforms
What's the Potential
of Your Hotel?
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About Your Guests?
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